Refund policy

Last Updated: November 6, 2026

1. INTRODUCTION

This Return Policy ("Policy") explains how returns, exchanges, refunds, and defect remedies work for products purchased on mintandlily.com (the "Site") from Fanrock, LLC, a Delaware limited liability company doing business as Mint & Lily ("Mint & Lily," "we," "us," "our").

This Policy is incorporated into and forms part of our Terms of Service ("Terms"). Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms. If there is any conflict between this Policy and the Terms regarding returns or refunds, this Policy controls; the Terms otherwise govern (including the dispute-resolution and limitation-of-liability provisions).

Your legal rights. Nothing in this Policy limits, excludes, or modifies any right or remedy you may have under applicable consumer-protection law, including any implied warranty or statutory right, where that right or remedy cannot lawfully be limited or waived. Where applicable law grants you greater rights than this Policy, those rights apply.

2. ORDER CANCELLATION

To get your order to you quickly, we send orders to production promptly after they are confirmed. As a result, we are generally unable to cancel or change an order once it has been confirmed at checkout, except that: (a) if we are unable to ship your order within the time stated when you ordered (or, if no time was stated, within thirty (30) days), we will notify you of the delay and give you the option to cancel for a prompt full refund, as described in the Shipping Policy; and (b) if you are a consumer in a jurisdiction that gives you a statutory right to cancel or withdraw from an order (including the United Kingdom and the European Union), you may exercise that right as described in Section 3. Please review your order carefully — including any personalization details — before completing your purchase.

This Section does not affect your rights with respect to items that arrive defective, damaged, or materially different from what you ordered (see Section 5) or any right that applicable law does not permit us to limit.

3. RETURN ELIGIBILITY

Item type	Eligibility	Window
Non-personalized items	Returnable for a refund, replacement, or store credit	Within 30 days of delivery
Personalized / custom items	Exchangeable for a replacement or store credit (not refundable)	Within 30 days of delivery
International orders	Non-personalized items (UK/EU consumers): 14-day statutory cancellation right — see below; otherwise replacement or store credit	Within 30 days of delivery

Extended holiday window. During certain holiday periods, we may offer an extended return window. Any extended holiday return window then in effect will be posted on the Site and applies on the same terms as the applicable row above.

Personalized and custom items. Consistent with Section 3.3 of the Terms, personalized items are made to order for you and are not refundable, but you may exchange one for a replacement or store credit within 30 days of delivery, including when personalization details you provided (for example, a misspelling or an incorrect date) were wrong. Return the item as described in Section 6, in the condition described in Section 4, and once we receive and inspect it we will send your replacement or issue store credit for the price you paid for it. Personalized items that arrive incorrect or materially different from your order remain covered under Section 5, and personalized items are fully covered by the Five-Year Limited Warranty in Section 8 of the Terms.

International orders. We do not offer prepaid return shipping for international change-of-mind returns at this time; approved international change-of-mind returns are resolved with a replacement or store credit, as shown in the table above. If you are a consumer in any other jurisdiction that provides a statutory right of withdrawal or cancellation, nothing in this Policy limits that right, and where the law requires a refund — including a refund to your original payment method — we will provide it as the law requires. International items covered by Section 5 or by the Five-Year Limited Warranty are handled at no additional cost to you.

UK and EU consumers — statutory right to cancel. If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order for any reason within fourteen (14) days after the day you (or someone you nominate) receive the goods, or receive the last item if goods in one order are delivered separately. This right does not apply to personalized or custom items, which are made to your specifications. To cancel, tell us clearly in writing (for example, by email to support@mintandlily.com, or by using the form below) before the fourteen-day period ends; you do not need our approval. You must send the goods back within fourteen days after telling us you are cancelling, at your own cost unless the goods are faulty or not as described. We will refund the price you paid and the standard delivery charge, to your original payment method, within fourteen days after we receive the goods back (or you provide evidence of having sent them), and we may reduce the refund if the goods have been handled beyond what is necessary to establish their nature and characteristics. This right is in addition to, and does not replace, the voluntary return options above and the Five-Year Limited Warranty.

Model cancellation form (complete and return only if you wish to cancel): To Fanrock, LLC d/b/a Mint & Lily, 2245 Texas Drive, STE 300, Sugar Land, TX 77479, USA, support@mintandlily.com — I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [ ], ordered on [ ] / received on [ ]; name of consumer(s): [ ]; address of consumer(s): [ ]; signature (if on paper): [ ]; date: [ ].

4. CONDITION REQUIREMENTS

To be eligible for a change-of-mind return or exchange, items must be:

(a) unused and in their original, unworn condition;

(b) returned in their original packaging; and

If you ordered on mintandlily.com and cannot locate your receipt, we can usually locate your order using the email address or order number associated with the purchase. Items returned in a condition that does not meet these requirements may be subject to a reduced refund or store credit, or may not qualify for either, to the extent permitted by applicable law. These condition requirements do not apply to items returned under Section 5 or the Five-Year Limited Warranty.

5. WRONG, MISSING, DAMAGED, OR DEFECTIVE ITEMS

If we send the wrong item or one materially different from what you ordered, leave an item out of your order, or make a personalization error of our own, contact us and we will make it right at no additional cost to you. Depending on the circumstances, the resolution may be a replacement, a refund, or another suitable remedy. This applies regardless of the change-of-mind windows in Section 3, applies to personalized and custom items, and is not subject to the condition requirements in Section 4.

Items that arrive defective or damaged, and manufacturing defects, tarnishing, and fading that arise within five years of purchase, are covered by our Five-Year Limited Warranty in Section 8 of the Terms, which sets out its remedies, exclusions, and claims process.

To make a claim under this Section or the warranty, contact us at support@mintandlily.com (see Section 6) and, where practical, include a photograph of the issue so we can resolve it quickly.

6. HOW TO REQUEST A RETURN

To start a return, email support@mintandlily.com. We will provide step-by-step instructions and, where eligible, a prepaid return shipping label. Please do not send items back before receiving return instructions.

Once we receive and inspect your return, we will email you an approval or rejection notice. If approved, we will send your replacement, or process your refund or store credit as described in Section 8. Our approval is not required to exercise a statutory cancellation right described in Section 3.

7. RETURN SHIPPING AND FEES

For eligible U.S. domestic in-policy returns — including change-of-mind returns and exchanges, returns under Section 5, and warranty returns — we provide prepaid return shipping and do not charge a restocking fee. Any separate shipping charge you paid at checkout, if applicable, is non-refundable on a change-of-mind return or exchange.

For international returns, we do not provide prepaid return shipping for change-of-mind returns; you are responsible for return shipping, and approved international change-of-mind returns are resolved with a replacement or store credit (see Section 3). For international items covered by Section 5 or the Five-Year Limited Warranty, we will make it right at no additional cost to you.

8. REFUNDS

Approved refunds are issued to your original payment method, unless you have elected store credit or store credit is the applicable remedy under Section 3. Refunds are typically processed within fourteen (14) days after we receive and inspect the returned item. The time it takes for a refund to appear on your statement depends on your bank or card issuer's processing times, which are outside our control.

Late or missing refunds. If you have not received an approved refund within the expected timeframe, please first check your bank account and then contact your card issuer or bank, as processing times vary. If your refund still has not posted, contact us at support@mintandlily.com and we will follow up.

9. PRICE ADJUSTMENTS

Consistent with Section 4.3 of the Terms, we do not offer post-purchase price adjustments or retroactive credits based on subsequent promotions, sales, or price changes. This Section does not affect your right to a refund for an eligible return under this Policy.

10. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post the updated Policy on the Site with a revised "Last Updated" date. The version of this Policy in effect on the date you placed your order governs the return of that order; changes to this Policy apply prospectively to orders placed on or after their effective date.

11. CONTACT

For any return, refund, or warranty question, contact us at:

Mint & Lily (operated by Fanrock, LLC)
Email: support@mintandlily.com
Website: mintandlily.com
Mailing address: 2245 Texas Drive, STE 300, Sugar Land, TX 77479